Terms & Conditions

1. Definitions

• "AMC" shall mean and include Asset Management Company.
• "INVULB" or "us" or "we" or "our" or "Company" shall mean and refer to INVULB Technologies Private Limited and its subsidiaries
• "User/user", "You/you", "Your/your" means any person or visitor or registered user who views, browses, accesses or uses the Platform.
• "Use" or "Using" means to browse, access, view, copy, avail Services or other benefit from using the Platform.
• "Services" means the service of access to the distribution network of INVULB through its online technology platform for the purchase, switch and redemptions of units of mutual funds listed on the INVULB Platform by users, on the terms and conditions as mentioned.
• "Force Majeure Event" means any event due to any cause beyond the reasonable control of INVULB , including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of Government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.
• "The Platform" means the website www.INVULB.com and/or the mobile application ‘INVULB’ from mobile phones and such other devices, (whether or not on android or IOS) or any other platform as provided by INVULB .
• "Registered User" shall mean and include the visitors who have voluntarily registered on the Platform to avail the Services or any part thereof, as provided on the Platform.
• "SIP" shall mean Systematic Investment Plans.
• "NAV" shall mean Net Asset Value.
• "Account" shall mean the account opened with INVULB by registered users, for use of the Platform or making investment through the Platform.
• "Partners" shall mean all third-party service providers employed by either INVULB or AMCs to deliver Services to users. Such Partners include, but are not limited to payment gateway provider, web-based transactions aggregator etc.

2. Platform Use

• INVULB is a Association of Mutual Funds in India (AMFI) registered Mutual Fund Distributor holding ARN 258014
• User Investment Account will be activated after INVULB completes the verification process on the personal information provided at the time of enrolment and in accordance with the.
• Know Your Client ("KYC") guidelines issued by the Securities and Exchange Board of India ("SEBI").
• Common Account Number ("CAN") requirements as prescribed by BSE Star MF, AMCs and/or their Partners.
• User shall not copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through the Platform, except that which user may download for personal, non‐commercial use.
• User will not use the Platform for any purpose that is unlawful, or prohibited by these Terms. User also agrees that they will not use the Platform in any manner that could damage, disable or impair or interfere with any other person’s use of INVULB Platform.
• The software and hardware underlying the Platform as well as other internet related software which are required for accessing the Platform are the legal property of the respective Partners. The permission given by INVULB to access the Platform will not convey any proprietary or ownership rights in the above software/ hardware. User agree that User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software/hardware underlying the Platform or create any derivative product based on the software / hardware.
• All investment decisions in securities through INVULB shall be at the sole and exclusive discretion of Clients and All risks and liabilities arising from the transactions shall by borne by Clients and INVULB shall not in any manner be liable to compensate any loss sustained or suffered by Clients based on such decisions.
• INVULB does not, and is not obliged to, offer all mutual fund schemes for investment. By limiting the number of schemes on the Platform, INVULB does not make any representation as to the quality, bona fides or nature of any AMC or mutual fund scheme, or any other representation, warranty or guaranty, express or implied.
• INVULB is not responsible for the availability of content or other services on third party Platforms linked from the INVULB Platform. User agrees and is aware that access of hyperlinks to other internet Platforms are at user’s own risk and the content, accuracy, opinions expressed, and other links provided by these Platforms are not verified, monitored or endorsed by INVULB in any way. INVULB does not make any warranties and expressly disclaims all warranties express or implied, including without limitation, those of merchantability and fitness for a particular purpose, title or non‐ infringement with respect to any information or services or products that are available or advertised or sold through these third party webPlatforms.
• INVULB has the absolute discretion to amend or supplement any of the INVULB Platform Terms at any time without prior notice for such changes. Any such amendment shall be effective immediately. It shall be User’s responsibility to review these Terms and Conditions periodically for any updates/changes.
• Mere use of the Platform, shall be construed as your intent to contract with us and shall constitute your binding obligations, with us.
• User understands that it is user’s responsibility to check the INVULB Platform Terms carefully before accessing or using or transacting on our Platform .
• As long as User complies with these Terms and Conditions, we grant user a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. User acknowledges and understands that use of the Platform shall be at your own risk and has the discretion of not using the Platform.
• INVULB shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of the INVULB to perform any of its obligations under these terms and conditions or those applicable specifically to its services/facilities if performance is prevented, hindered or delayed by a Force Majeure event and in such case its obligations shall be suspended for so long as the Force Majeure event continues.
• All information, content, materials, products (including, but not limited to text, content, photographs, graphics, video and audio content) on the INVULB Platform is protected by copyright in the favour of INVULB under applicable copyright laws and is also protected otherwise under general intellectual property law.
• All information submitted by user to INVULB whether through the INVULB Platform or otherwise shall be deemed to be the property of INVULB , and INVULB shall be free to use any ideas, concepts, know‐how or techniques provided by such users at the INVULB Platform, in any manner whatsoever.
• Not all the products and services offered on INVULB ’s Platform are available in all geographic areas and user may not be eligible for all the products or services offered by INVULB on the Platform. INVULB reserves the right to determine the availability and eligibility for any product or service.

3. Availing of Services

4. Registration of the User – Mutual Fund / Digital Gold & Silver

• Name, Email address and Mobile number to be provided.
• INVULB PIN to be created.
• For the purpose of creating a Mutual Fund or Gold/Silver account, for individuals holding a Know Your Client ("KYC") and/or a Common Account Number ("CAN"), either some or all of the following details and documents may be required for the purpose of enrolment and using the Services of INVULB
• Pan Card Details
• Address
• Bank Account Details
• Bank Account penny drop validation
• Digital Signature
• Passport size Photo
• In case the user is not compliant with SEBI Know Your Client ("KYC") guidelines and/or does not have a Common Account Number ("CAN") then, all of the following details and documents may be required for the purpose of enrolment and using the Services of INVULB :
• CKYC application form*
• PAN
• Identity and Address Proof (the passport, the driving licence, proof of possession of Aadhaar number, the Voter's Identity Card issued by Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government, the letter issued by the National Population Register containing details of name, address or any other document as notified by the Central Government in consultation with the Regulator)
• One recent passport size photograph
• Bank Account Details
• Bank Account proof
• Video Verification

Transactions – Mutual Funds

• User can decide which mutual fund or the number of units of Mutual fund to be sold;
• User can sell the mutual fund or the units of Mutual fund by himself;

5. Account Statement

6. Transaction – Digital Gold / Silver

• INVULB through our partner MMTC-PAMP reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address.
• We will provide notification to the customer should such limits be applied.
• INVULB through our partner MMTC-PAMP reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.

7. Account & Products

• INVULB through our partner MMTC-PAMP makes all reasonable efforts to display the products listed for sale on its website as accurately as possible.
• INVULB through our partner MMTC-PAMP does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While INVULB through our partner MMTC-PAMP makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, INVULB through our partner MMTC-PAMP reserves the right to refuse sale of that item. If the pricing error is discovered after payment has been finalized, INVULB through our partner MMTC-PAMP reserves the right to cancel the sale and refund the transaction in full.
• If a product offered by INVULB through our partner MMTC-PAMP is not as described, your sole remedy is to return it in unused condition.
• Image & Colour Representations - The colors we use in our product photographs, as well as the display and color capabilities of your computer monitor or mobile screen, will affect the colors that you actually see on your screen. INVULB through our partner MMTC-PAMP cannot guarantee any product color, texture or detail will be accurate.

8. Limitation of Liability

• This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. You also specifically acknowledge that INVULB through our partner MMTC-PAMP is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.
• We shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.
• In no event shall INVULB through our partner MMTC-PAMP 's aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to INVULB through our partner MMTC-PAMP by you.

9. Refund and Return Policy (Applicable for Gold/Silver & Metal Products only)

• Products once purchased cannot be returned for refund.
• Refund will be issued in the following cases upon request from customer either through phone call, email or from order panel:-
• Cancellation request sent by customer before dispatch
• After dispatch – refund will be issued once product is received back at MMTC-PAMP operations centre
• Failed Delivery / Customer Reject – refund will be issue once product is received back at MMTC-PAMP operations centre.
• There are certain orders which cannot be cancelled like orders for customized products as per customers requirement. These customized orders cannot be cancelled or refunded.
• If for any unforeseen circumstance your transaction fails and money is debited, you need to contact us at contactus@INVULB.com. We will verify and initiate refund if we have received payment. You will receive a refund within 7 to 10 working days.
• In the highly unlikely event of your order getting lost in transit, we will wait for 15 days to track your lost order. If we are successful in locating the order, we will proceed with delivery. If we are unsuccessful, we will process the refund through the original payment mode used to pay for the order.
• No other refunds will be entertained

10. Returns Policy (Applicable for Gold/Silver & Metal Products only)

• We do not accept returns of products.
• In the unlikely event that the product delivered is in a damaged condition or a wrong product is delivered, you can call our customer care and request for return of the product. The product should be unused and in the same condition & packaging as you received it. It should be in its original packaging, along with the invoice. In case the certicard in which the product packed is opened or tampered with, return will not be accepted. Our courier partner will collect the order from the address provided by you and will get it back to us.
• In case you receive a different product, you need to contact our customer service at at contactus@INVULB.com. We will do our internal review and suggest next course of action. On successful validation, you can either return the product for a full refund or get the product replaced with the correct product.

11. Link to Third Party

12. No Objection from the User(s)

• To forward user transaction data and requests to the respective mutual funds/AMCs/Partners with respect to the instructions and orders of sale, purchase, transfer, splitting and consolidation of mutual funds units.
• To transmit to the mutual fund and/or the corresponding AMC and/or their Partners, information relating to user nomination/changes in investment plan/ any other changes made through the online Platform
• To obtain and forward to the AMC/its Authorized Registrar user’s information as available in the KYC records, including user signature(s). User agrees that such records may be used by the AMC/Authorised Registrar for authorizing the transactions that may be submitted by user in physical/offline mode.
• To contact user regarding matters pertaining to the operation of user account including, but not limited to, servicing of users requests, communication of special offers, new product launches and product recommendations. This consent will override any registration for Do Not Call ("DNC") / National Do Not Call ("NDNC").
To obtain user's information as available in KYC records including user's signature to provide various services for user's benefit.

13. Fees and Charges

14. LIABILITY OF INVULB

• INVULB shall not in absence of gross negligence on the part of INVULB , be liable to user for any act, omission or delay by the mutual fund or for any claims which user may suffer or incur as a result of or in course or discharge by INVULB or its employees, officers, directors, nominee or agent of INVULB ’s duties. Without prejudice to the above, INVULB shall not be held liable for any loss or damage or failure to comply or delay in complying with its obligations under these Terms and Conditions which is caused directly or indirectly by any event or circumstances beyond INVULB ’s reasonable control. These include system failure, network errors, delay or loss of data due to the above and in circumstances of acts of God, floods, epidemics, quarantine, riot, civil commotion and/or war.
• User further agrees that INVULB shall not be held liable for any losses, damages, expenses, costs, liabilities and claims of whatsoever nature caused by fraudulent or unauthorized use or access of user information, and/or signatures.
• INVULB will be under no duty to verify compliance with any restrictions on user’s investment powers.
• INVULB will not be liable for any loss, damage, cost, charges or expenses directly or indirectly caused by reasons of any defects or imperfections or mechanical or other failure with relation to computer, cable, telex, telephone or postal system. While INVULB will make every effort to have its computer systems available at all times, INVULB makes no guarantees with respect to the availability of such systems. INVULB will make every effort to resolve availability issues such as network problems, virus attacks etc. in an expeditious manner. Notwithstanding these, INVULB will as such not be liable for any loss, damage, cost, charges or expenses directly or indirectly caused by reasons of lack of such availability.
• INVULB shall not be liable for any loss or damage caused by reason of failures or delay of the mutual fund and/or its authorised service provider to deliver any units purchased even though payments have been made for the same, or failure or delay in making payment in respect of any units sold, though they may have been delivered and user shall hold INVULB harmless and free from any claim in respect thereof. INVULB shall also not be liable for any delay, failure or refusal of the mutual fund and/or its authorised service provider in registering or transferring units to user names or for any interest, dividend or other loss caused to user arising there from.

15. ONLINE PAYMENT – PAYMENT GATEWAY TERMS

• Misuse of Password: If any third party obtains access to user password of the INVULB Account, such third party would be able to transact on INVULB ’s online technology Platform. User shall ensure that the terms and conditions applicable to the use of the Net Banking password as contained in the Electronic Payment Gateway are complied with at all times.
• Internet Frauds: The Internet per se is susceptible to a number of frauds, misuse, hacking and other actions, which could affect payment instructions given using Electronic Payment Gateway or the transactions done using INVULB ’s Platform. Whilst INVULB shall aim to provide security to prevent the same, there cannot be any guarantee against such Internet frauds, hacking and other actions. User shall separately evolve/evaluate all risks arising out of the same.
• Mistakes and Errors: The filling in of applicable data for transfer would require proper, accurate and complete details. In the event of user account receiving an incorrect credit by reason of a mistake committed by any third party, the concerned mutual fund/AMC/MMTC-PAMP or the bank shall be entitled to reverse the incorrect credit at any time whatsoever without the consent of the User. User shall be liable and responsible to INVULB / concerned Partners /concerned AMC and accede to accept instructions without questions for any unfair or unjust gain obtained by INVULB / concerned Partners /concerned AMC as a result of the same.
• Technology Risks: The technology for enabling the transfer of funds and the other services offered by the Electronic Payment, INVULB and any Partners could be affected by virus or other malicious, destructive or corrupting code, program or macro. The Platform of INVULB, Partners or the bank may require maintenance and during such time it may not be possible to process the user request. This could result in delays in the processing of transactions/payment instructions or failure in the processing of transactions/payment instructions and other such failures and inability. User understand that INVULB disclaims all and any liability, whether direct or indirect, whether arising out of loss of profit or otherwise arising out of any failure or inability by INVULB/Our Partners/Bank/Mutual Funds/AMC’S/Partners to process any transaction/payment instructions for whatsoever reason. INVULB /AMC/trustee company of the AMC, authorised registrars of the AMC and/or any Partners shall not be responsible for any of the aforesaid risks.
• Limits: INVULB may from time to time impose maximum and minimum limits on funds that may be transferred by virtue of the payment transfer service given. User realizes and accepts and agrees that the same is to reduce the risks of the user. User shall be bound by such limits imposed and shall strictly comply with them.
• Indemnity: User shall indemnify INVULB/INVULB’s Partners/mutual funds/AMCs/trustees to the AMCs/authorized registrar of the AMC/ Partners from and against all losses and damages that may be caused as a consequence of breach of any of the Electronic Payment Gateway and the terms and conditions mentioned herein above.
• Authentication of the Transaction: User is authorized to make transaction only with and from the bank account(s) registered on the Platform. Banks have all the right to cancel, reject and/or unauthorize the transaction made by the user, from any other account, details of which is not registered or provided to INVULB/INVULB’s Partners. Such payment which is rejected by the banks shall be notified or intimated to the user, in the morning of the next business day.
• Transaction Verification: The transaction made by the user, whether approved or rejected, using the Platform shall be subject to the following level of verifications:
• INVULB level: Transaction to be rejected in case the bank account though which the payment is made, is not registered with INVULB ;
• Transactions aggregator Level: Transaction made from the bank account which is different from the account details provided by INVULB to the transactions aggregator.
• AMC/INVULB Partner Level: Final, rejection shall be made by the AMC/INVULB Partner, upon receiving the transaction details.
• Withdrawal of Facility: INVULB shall be entitled to withdraw this service at any time without assigning any reason whatsoever.
• Binding nature of above terms and conditions: By use of this facility, user shall deemed to have agreed to all the above terms and conditions and such terms and conditions shall be bound on the user in the same manner as if user has agreed to the same in writing.

16. FUNCTION OF INVULB

• Guarantee payments on any units; or
• Guarantee liquidity of any units; or
• Make any offer to buy back any units; or
• Guarantee the redemption or repayment of any units on maturity; or
• Guarantee the payments of interest or dividend; or
• Promise, indicate or guarantee any returns; or
• Guarantee any good delivery.
• Subscribe to units of mutual funds on behalf or in name of user or collects payments from user for the units so purchased by user for remitting it further to the AMCs; or
• Redeem /sell the units held by user or on its behalf or in its name; or
• Unilaterally instruct the mutual fund and/or the corresponding AMCs with regards to nomination/changes in investments plan/any other changes; or
• Sign any document on behalf of or in the name of user for purchase, sale or redemption of units; or
• Collect, receive and / or give receipts and discharges for any sum including dividend, interest or income arising from the units and does not sign and/or endorse dividend and interest warrants on user’s behalf or in user’s name; or
• Correspond with or gives notice to the mutual fund/AMCs on behalf of or in the name of user, except for transmission of transactions done or purported to be done by user on the online technology Platform.

17. NOTICES/CORRESPONDENCE

18. USER INFORMATION

19. TERMINATION OF THE SERVICES

20. REGULATORY CAUTION

21. GOVERNING LAW

22. UNENFORCEABILITY

23. MISCELLANEOUS

• You acknowledge to have read and understood the Terms and Conditions contained herein and agree to be legally bound by them at all times by transacting through the portal. All transactions done through the portal shall at all times be bound by the terms and conditions contained herein. Your continued usage of the portal shall at all times be deemed to be your acceptance of the terms and conditions contained herein.
• INVULB Technologies Private Limited and its subsidiaries ("INVULB ") and its vendor BSE Star MF and MMTC-PAMP reserve the right to change the Terms and Conditions at any time, without notice, and the revised Terms and Conditions shall be posted on the portal from time to time. Your continued usage of the portal shall at all times be deemed to be your acceptance of the terms and conditions as may be in force.
• The Online Facility is intended only for the personal use of the investor. You shall be solely responsible for the confidentiality of the User ID and INVULB PIN and shall not disclose the same to anybody and shall take all possible care to prevent discovery of the User ID and INVULB PIN by any person. In no event shall you hold INVULB liable or responsible for any transactions undertaken under your registered ID.
• You agree that INVULB reserve the right to seek any additional information / confirmation (oral / written) as it may deem necessary to authenticate the transaction.
• INVULB may, in its absolute discretion, suspend the Online Facility granted or decide not to carry out any such transaction where the KYC requirements are incomplete or incorrect, transactions are designed in a manner to violate any law or any information submitted to INVULB its related parties is incomplete, false or misleading or it has reason to believe that the Electronic Instructions are not genuine or are unclear or are otherwise improper and cannot be put into effect.
• INVULB only provide facility to submit transactions in multiple schemes of various Mutual Funds. The respective Mutual Fund / AMC at its discretion may accept or reject any transaction. You shall not hold INVULB liable for any loss, damage etc. arising from rejection of transactions by Mutual Fund / AMC. Further, all transactions will be governed by the rules of the individual Mutual Fund / AMC as stated in their Scheme Information Documents and therefore submission of a transaction and time stamping at MFUI portal should not be deemed to be guarantee of acceptance and processing of transaction by the Mutual Fund / AMC.
• Online Transactions where KYC process is pending, shall be accepted by INVULB and passed on to the specific AMC/RTA who may at their sole discretion decide whether or not to process the transaction due to the pending KYC status and the investor will not hold INVULB liable for such non-acceptance by the specified AMC/RTA.
• You shall not use the Online Facility to conduct any transaction(s) that are designed to contravene or circumvent any provision of law, regulation or guideline, including but not limited to the provisions of the Income Tax Act, Foreign Accounts Tax Compliance Act (“FATCA”), The Prevention of Money Laundering Act (“PMLA”), Foreign Exchange Management Act (“FEMA”) or the provisions of the respective SID / KIM and addendums thereto, particularly the guidelines relating to Third Party Payment and Applicability of NAV.
• The uniform cut-off time as prescribed by SEBI and as mentioned in the SID / KIM and addendums thereto of respective schemes shall be applicable for applications received on the portal.
• The time stamping for online transaction would be the BSE Star MF server timings upon submission of transaction by you. In case payment is made through Digital Banking the time stamp would be upon successful confirmation of payment.
• NAV Applicability: All current rules with regard to NAV applicability shall apply to the transactions done online through the portal. In case of subscription transactions where the availability of funds for utilization / time of credit is considered for applicability of NAV.
• Restriction on Acceptance of Third Party Payments for Subscription of Units in Mutual Fund Schemes: The payment should be made only from one of the bank accounts registered with INVULB. In case it is found that the payment is not made from a registered bank account, Mutual Fund / AMC / its RTA reserves the right to reject the transaction and refund the money to the source account. Additionally, AMCs may at their discretion decide to make the redemption payouts only through specific modes of payment, when the units are redeemed.
• Your payout proceeds, subject to deduction of exit load, STT and TDS (if applicable) would be paid out to you into your default bank details registered by you, within the payment timelines of the respective scheme(s).
• Transactions received on a non-business day will be treated as received on next business day.
• You agree that even though your Mobile No. is registered under the National Do Not Call Registry (NDNC), you explicitly permit INVULB to send various communications, updates, alerts, notifications and the same shall not be considered as a breach of any TRAI Regulations/Guidelines;
• INVULB will take best efforts to keep the Portal updated so as to provide most current information to you, and shall further take best efforts to ensure that the information provided on the Portal is as accurate as possible and that the disruptions of service are minimal. However, INVULB makes no warranty, either express or implied, or gives any guarantee, to you concerning the uninterrupted availability of the Portal or the services or the accuracy of the information available on it.
• You authorize INVULB to provide to third parties such transaction / account details, as may be necessary in order to give effect to your online instructions or in order to comply with the order of any court, government agency or lawful authority or in order to ensure compliance with any laws/regulations in any jurisdiction.
• You agree that the look and feel of the web screen and outputs therefrom may differ based on the nature of the software used by you to browse the Portal. You shall not hold INVULB liable for any act of non-adherence of Electronic Instructions, or the lack of availability of the Portal or the Online Facility extended by INVULB, if INVULB is for any reasons whatsoever, unable to provide the said service.
• You agree to bear the bank charges, if any, towards electronic fund transfer or any other transaction carried out through your bank account, without any reimbursement from INVULB.
• No solicitation: Nothing in the Terms and Conditions or on the Portal shall be considered a solicitation to buy or an offer to sell, or a recommendation for, a security, or any other product or service, to any person in any jurisdiction where such solicitation, offer, recommendation, purchase or sale would be unlawful under the laws of that jurisdiction.
• Proprietary Rights: You hereby acknowledge that the portal is the legal property of INVULB . The permission given by the INVULB to access the Online Facility will not convey any proprietary or ownership rights in the software. You agree not to attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying the Online Facility of INVULB or create any derivative product based on the software. You further agree not to use the name, logo or mark of the INVULB or any of the AMC/Mutual Fund (or any logo or mark similar thereto), and any related patent, trademark and service mark applications, design rights, copyrights, and all or any similar or equivalent rights arising or subsisting in any country in the world.
• Governing Laws & Jurisdiction: The Online Facility and all the Online Transactions carried out through the Online Facility are subject to the Terms and Conditions of the Scheme Information Documents of the schemes of various Mutual Funds, read with the addenda issued from time to time.
• The provision of the Online Facility is subject to and governed by the laws of India. The Courts in Telengana shall have jurisdiction over all disputes arising out of or in respect of the Terms and Conditions.
• These Terms and Conditions are subject to Securities and Exchange Board of India (Mutual Funds) Regulations, 1996 and guidelines issued thereunder as amended from time to time and other laws, rules and regulations issued by the Government of India relating to Mutual Funds and provision of Online Facility.
• Notice: Any notice, communication or documents required to be given by either Party to the other, may be given by personal delivery, courier, registered post at the registered office of INVULB by email to contactus@INVULB.com.
• You acknowledge to have read and understood the Terms and Conditions contained herein and agree to be legally bound by them at all times by transacting through the portal. All transactions done through the portal shall at all times be bound by the terms and conditions contained herein. Your continued usage of the portal shall at all times be deemed to be your acceptance of the terms and conditions contained herein.
• You hereby irrevocably authorize INVULB, BSE and its agents / Service Providers, to act upon any Electronic Instructions given by you to INVULB or BSE through the User ID and password.
• The Online Facility is intended only for the personal use of the investor. You shall be solely responsible for the confidentiality of the User ID and Password and shall not disclose the same to anybody and shall take all possible care to prevent discovery of the User ID and Password by any person. In no event shall you hold INVULB or BSE liable or responsible for any transactions undertaken under your “linked UCCs”.
• INVULB and BSE reserve the right to make the Online Facility available for such investors / UCC holders as it deems appropriate.
• You agree that INVULB reserve the right to seek any additional information / confirmation (oral / written) as it may deem necessary to authenticate the transaction.

24. Grievance Redressal

• Identification of the information provided by You.
• Clear statement as to whether the information is personal information or sensitive personal information.
• Your address, telephone number or e-mail address.
• A statement that You have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be.
• A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to You.