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Frequently Asked Questions
INVULB is a Pension Portfolio platform. We are a Fintech company working on a unique Pension Management Platform targeting Resident and Non-Resident Indians as customers. We have developed a technology tool that can independently guide and help manage customersRetirement as well as Financial Goals especially for Pension Plans. Our belief is that the current Pension products in the market (in India) are too old school and unrealistic.
INVULB will provide the following -
- Pension Plan Management: Profile customers and provide Pension Plans based on their Risk appetite. These Pension Products provide returns over a pre-defined time period.
- Digital Gold and Silver: Provide Gold and Silver as a product offering Online to all our users.
- Mutual Fund (MFs) Products: We have partnered with Asset Management Companies (AMCs) to provide all types of Mutual Funds (MFs)
- Financial Products: partner with Financial Institutions like Axis Securities and provide their products especially Equity and Derivatives trading.
INVULB has used first of its kind Pension Product Basket (portfolio) based on INVULB product ratings-
- INVULB identifies financial products with value opportunity, low-risk and reasonable liquidity.
- We do a thorough analysis of factual information with specific focus to management capabilities, governance, business model, balance sheet structure, cost management, cash- flow, business performance, growth, industry standing and overall economic situation.
- INVULB will categorize the financial products as A/B/C rating based on a scoring model
- Each Pension Plan has 5 Investment options (baskets or portfolio types)
- Each product basket type have clear Investment logic and Return goals
- Each Product Basket is a proprietary INVULB mix of financial Products based on INVULB financial model to ensure the user gets the best returns.
- All users get access to simple but detailed Dashboard showcasing the product performance
Pension is a defined retirement savings scheme (voluntary and contributory), designed to ensure adequate availability of savings for customers post their retirement age. A pension plan provides options to customers to make regular contributions to create a Retirement corpus for their needs.
INVULB is an intermediary and intends to provide Financial solutions via our partners. All our product offerings are provided by well reputed partners.
At present we have partnered with multiple AMCs for MF investments, with a leading Financial Institution for Equities and Derivatives trading, registered with various government agencies like Digilocker, Start Up India, AMFI, BSE Star MF, MMTC PAMP for gold and silver investments…to start our operations.
At present we have partnered with multiple AMCs for MF investments, with a leading Financial Institution for Equities and Derivatives trading, registered with various government agencies like Digilocker, Start Up India, AMFI, BSE Star MF, MMTC PAMP for gold and silver investments…to start our operations.
- Consistent gold rate – our rate is based on international price & remain unaffected by local factors.
- Every grain of gold purchased by the buyer goes in our secure & insured bank grade vaults.
- Buy 24K, 999.9 Purest Gold with MMTC-PAMP India’s first and only refinery accredited by LBMA
- Save on storage cost that you pay in bank lockers as MMTC-PAMP will store your gold for 5 years free of cost
- Track gold prices in real time to ensure you purchase at the right time
About INVULB
INVULB is a Pension Portfolio platform. We are a Fintech company working on a unique Pension Management Platform targeting Resident and Non-Resident Indians as customers. We have developed a technology tool that can independently guide and help manage customersRetirement as well as Financial Goals especially for Pension Plans. Our belief is that the current Pension products in the market (in India) are too old school and unrealistic.
INVULB will provide the following -
- Pension Plan Management: Profile customers and provide Pension Plans based on their Risk appetite. These Pension Products provide returns over a pre-defined time period.
- Digital Gold and Silver: Provide Gold and Silver as a product offering Online to all our users.
- Mutual Fund (MFs) Products: We have partnered with Asset Management Companies (AMCs) to provide all types of Mutual Funds (MFs)
- Financial Products: partner with Financial Institutions like Axis Securities and provide their products especially Equity and Derivatives trading.
INVULB has used first of its kind Pension Product Basket (portfolio) based on INVULB product ratings-
- INVULB identifies financial products with value opportunity, low-risk and reasonable liquidity.
- We do a thorough analysis of factual information with specific focus to management capabilities, governance, business model, balance sheet structure, cost management, cash- flow, business performance, growth, industry standing and overall economic situation.
- INVULB will categorize the financial products as A/B/C rating based on a scoring model
- Each Pension Plan has 5 Investment options (baskets or portfolio types)
- Each product basket type have clear Investment logic and Return goals
- Each Product Basket is a proprietary INVULB mix of financial Products based on INVULB financial model to ensure the user gets the best returns.
- All users get access to simple but detailed Dashboard showcasing the product performance
On accumulation of your desired Corpus and reaching your retirement age, INVULB will facilitate moving the accumulated funds into more liquid and safe investment avenues thus ensuring simple and regular withdrawal options. On an average 8% can be reasonably expected during your post retirement time. Further, we provide a well-researched Pension Calculator tool to ascertain the specific Pension corpus requirements. https://invulb.com/pension-calculator/
INVULB is an intermediary and intends to provide Financial solutions via our partners. All our product offerings are provided by well reputed partners.
At present we have partnered with all leading AMCs for MF investments, Axis Securities for Equity and Derivatives trading, registered with various government agencies like Digilocker, Start Up India, AMFI, BSE Star MF, MMTC PAMP for gold and silver investments…to start our operations.
At present we have partnered with all leading AMCs for MF investments, Axis Securities for Equity and Derivatives trading, registered with various government agencies like Digilocker, Start Up India, AMFI, BSE Star MF, MMTC PAMP for gold and silver investments…to start our operations.
Yes , INVULB has all the necessary approvals to run the business in India
Yes, INVULB will have a Mobile Application in both Android(Play Store) and App Store(iStore). One can download the application to understand and get all updates related to their Pension Investments
INVULB does not give any advice to its customers. INVULB users are provided with multiple options to purchase Pension Portfolios based on their risk profile. It is entirely customers decision to opt for a particular Pension Product as an investment option.
INVULB at present is led by very experienced people having deep knowledge and expertise in Finance. The team has worked in multiple domains within Finance and has also good understanding of different functions of Business Management. Our core philosophy is to bring world class Investment Management techniques which is unbiased, scientific and uses data and technology in the best possible manner. We are passionate to bring about the best Pension Management tools to help our people with world class Investment solutions especially in retirement Planning. Please visit https://invulb.com/about-us/ to know us more.
All your investments are managed and held by our partners who are reputed organizations and authorized by Government of India and hence it is in very safe hands. INVULB does not handle or hold your money as we are intermediary platform and aspire to simplify your Pension needs. All your Investment holdings will be available with our partners at all times for your use.
Please get in touch with us at – hello@invulb.com / contactus@invulb.com OR call us at: +91 8129 443444
Pension & Retirement
Pension is a voluntary and contributory, defined retirement savings scheme designed to ensure adequate availability of savings for customers post their retirement age. A pension plan is an employee benefit that commits the employer to make regular contributions to a pool of money that is set aside in order to fund payments made to eligible employees after they retire. It can also be voluntary retirement savings.
It is mostly one and the same. Different people use the term in different context. But all the savings have the common goal to achieve adequate savings to ensure enough money is available to spend for a living as per their lifestyle requirement.
Pension management is important as it ensures a steady source of income when one needs the most. It helps you in unavoidable and unexpected situations. It gives Financial Independence, covers important medical expenses, manage the inflation related issues, ensures you have a peaceful post retired life etc. It helps the citizens to focus their energies into more productive work.
INVULB has used first of its kind Pension Product Basket (portfolio) based on INVULB product ratings-
- INVULB has created a unique Pension Management tool which profiles the customers on various in-depth parameters.
- Customers are then classified into Five Basket (portfolio types)
- Each product basket type have clear Investment logic and Return goals
- Each Product Basket is a proprietary INVULB mix of financial Products based on INVULB financial model to ensure the user gets the best returns.
- All users get access to simple but detailed Dashboard showcasing the product performance
INVULB has used first of its kind Pension Product Basket (portfolio) based on INVULB product ratings
- INVULB identifies financial products with value opportunity, low-risk and reasonable liquidity.
- We do a thorough analysis of factual information with specific focus to management capabilities, governance, business model, balance sheet structure, cost management, cash-flow, business performance, growth, industry standing and overall economic situation.
- INVULB categorize the financial products as A/B/C rating based on a scoring
- INVULB evaluates financial products under the fair value/ over- valued zone – to initiate partial exit & full exit strategy
INVULB has created a unique Pension Management tool which profiles the customers on various in-depth parameters
- Customers are then classified into Five Personas based on their Risk and current life stage done thru a seamless seven (07) step proprietary AI driven process.
- Further to the above, we provide a well-researched Pension Calculator tool to ascertain the specific Pension corpus requirements
- Start your corpus by choosing one of the multiple baskets of Investment options (MFs/Gold etc.)
- Each basket type has a clear Investment logic and Return goals. All Baskets are proprietary to INVULB
- In case the user wants to understand other Pension Plans and Investment options, (he/she) can explore other plans. (However as of now we have a cap of 6 months to move to other plans)
- All users get access to simple but detailed Dashboard showcasing the product performance. User can choose the best Pension Management option based on the above criteria and target retirement corpus needs.
Their is no ideal age to start investments. The earlier one can start the investments, it is better as it will help them give more freedom with many financial and life goal decisions. Customer needs to understand the need to do correct financial investments keeping in mind their life situations and the future scenarios. The key is to start the Investments.
On accumulation of your desired Corpus and reaching your retirement age, INVULB will facilitate moving the accumulated funds into more liquid and safe investment avenues thus ensuring simple and regular withdrawal options. On an average 8% can be reasonably expected during your post retirement time. Further, we provide a well-researched Pension Calculator tool to ascertain the specific Pension corpus requirements. Please visit https://invulb.com/pension-calculator/ to explore further.
To start investments one needs to Register with INVULB. Please Login to https://product.invulb.com/sign-up and Register for free.
Please note that it is important to understand your financial goals, risk tolerance, and investment horizon before starting any investment.
Your Investments with INVULB are very safe and secure. We are a registered company in India and follow all the regulatory requirements that are necessary to provide the services.
As per Govt regulations, any investor has to provide KYC details (Identification/Address/signature validation/Bank details etc..) or renew the KYC if it is not updated with the Government records. KYC is a standard requirement globally within the investment industry. It’s a process from industry regulatory bodies to protect all stakeholders within the industry and it’s in the best business interest of any investment firm or investor. Government as on date primarily utilises PAN Card & Aadhar as the primary source of validation.
GENERAL
Yes you can start investments in Gold and Silver Digitally at any point in time. It is quite simple and straightforward.
Digital gold and silver are online investments in gold and silver. You don’t need to physically hold the metals. Digital gold is 99.9% pure, 24 karat gold and can be bought for as little as ₹1.
Safety & security of purchasing gold online at INVULB is paramount to us. All orders are managed by our partner MMTC PAMP and packed under video camera ensuring transparency & trust in the process. We use secure logistics which specialises in delivery of high value precious goods. All deliveries are made after capturing identity proof of receiver. So yes it is evcen more safe and secure than purchasing from a Gold Shop.
When buying gold and silver, customers pay the current market rates. No extra charges are applied.
Investing in Digital Gold & Silver through INVULB offers several benefits:
- Safety & Trust: Your gold is stored in India’s most secure and 100% insured facility.
- High Purity: MMTC-PAMP Gold offered through INVULB is 999.9 purity Gold.
- Certified: The gold is certified, ensuring its authenticity.
- Convenience: You can buy and sell gold online at any time.
- Collateral: Digital Gold can be used as collateral for online loans.
There are no specific rules for NRI customers. Currently, we do not offer delivery services outside India. For Gold/Silver investments, there is no lock-in period. To exit, one needs to submit a request through INVULB, and MMTC PAMP will facilitate the exit process, provided there are no pending engagements that could obstruct this process.
Registered users can Login to INVULB and track their orders from the 'MY ORDERS' section in Profile OR from Order Status section in Menu. They can also check for the tracking details in their email/SMS.
As per Govt regulations, any customer purchasing gold worth more than Rs 2 lakhs in a day (single or multiple transactions) will need to share their PAN CARD details to process the orders. Name on invoice & PAN Card should be the same. If PAN Card is not shared, then the order will be cancelled.
Our logistics partner may request for ID proof while delivering due to the high value nature of product. The person collecting will have to share ID proof to ensure safe and correct delivery.
In the open market, Gold prices fluctuate every second. However, our partner MMTC PAMP updates the price of Gold once in the morning to maintain stability and to provide consistent buying experience to our users
For any queries or assistance, please feel free to contact us at +91 8129 443 444 and/or contactus@invulb.com . You may also directly contact MMTC PAMP Customer Service at 1800-313-182182 and/or customercare@mmtcpamp.com
PAYMENTS
All Online options for payments are available . Payments can be made through Debit & Credit Cards, Net Banking, and UPI. Payments are only accepted in INR. We accept Visa | MasterCard | RuPAY | Maestro payments.
We currently do not offer Cash-On-Delivery (COD) as a payment option for orders.
If for any unforeseen circumstance your transaction fails and money is debited, you will receive a refund within 2 working days if your order is not confirmed.
We currently do not accept international cards or payments instruments for security reasons.
SHIPMENT & DELIVERY
The time taken for delivery depends on the delivery address & Pin Code. We try to ensure that orders are delivered within 5-7 working days. Orders placed before 2PM will be shipped the same working day. Orders placed after 2 PM will be shipped next working day. Orders placed during Saturday & Sunday are shipped out on Monday. In some circumstances where the order flow is high, the orders might ship the next working day.
There are no shipping or delivery charges for orders placed on our website.
In the rare event that your order goes missing during transit, we will initiate a tracking process that lasts for 15 days. If we manage to locate your order within this period, we will proceed with the delivery as planned. However, if we are unable to track your order after this period, we will issue a full refund through the original payment method you used for the purchase.
We deliver to 12000+ pin codes across India. You can check if your pin code is serviceable by entering in the pin code section of the product page.
We do not deliver outside India at the moment.
If your order is not delivered because the Customer is not available at home after multiple delivery attempts OR Unexpected delays due to local conditions in delivery location etc, then we will initiate refund within 7 days of receiving the product back with us:
Yes, all orders are transit-insured.
In case you receive a different product, you need to contact our customer support and provide us the necessary information related to your order. You can alternatively also reach out to our partner - MMTC PAMP (1800-313-182 182 Or email at customercare@mmtcpamp.com) , with a copy to contactus@invulb.com . On receipt of your transaction details and verification at our end - the customer can opt for REFUND on Product Return as per the Refund process/policy OR get the Product Replaced with the correct product
If you pin code is showing as “not deliverable”, it means our logistics partner does not have coverage in that area. You can purchase and send to your relatives, friends or any near & dear ones and collect from them. Normal delivery process is applicable here. You only have to mention shipping address while placing the order.
CANCELLATION, RETURNS, EXCHANGE & BUYBACK
Order Cancellation: Orders can be cancelled only before shipping. Once shipped, they cannot be cancelled.
Cancellation Policy:
- By MMTC-PAMP: MMTC-PAMP may refuse to cancel certain orders due to reasons like price error, quantity availability, undeliverable address, risk department issues, etc. You’ll be notified if your order is cancelled fully or partially.
- By Customer: Orders can be cancelled before shipping. Refunds are processed to the original payment mode. Customized orders cannot be cancelled or refunded.
- Product Return: We don’t accept product returns unless the delivered product is damaged. In such cases, you can request a return. The product should be unused, in its original packaging, and with the invoice. If the packaging is opened or tampered with, return won’t be accepted.
- Gold Buyback: Yes, we buy back gold jewellery, coins, and bars through our Purity Verification Centres. Please refer to the following link to proceed with Gold Buyback details - https://www.mmtcpamp.com/sell-old-gold
- Product Exchange: We don’t allow product exchanges.
- If for any unforeseen circumstance your transaction fails and money is debited, you need to write to customercare@mmtcpamp.com with a copy to contactus@invulb.com. We will verify and initiate refund if we have received payment. You will receive a refund within 7 to 10 working days.
Refund Policy Simplified:
- Products can’t be returned for a refund once purchased.
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Refunds are issued in these cases:
- If you cancel your order before dispatch.
- If your order is returned to our operations centre after dispatch.
- If delivery fails or you reject the order and it’s returned to our operations centre.
- Customized orders can’t be cancelled or refunded.
- If a transaction fails and money is debited, write to customercare@mmtcpamp.com with a copy to contactus@invulb.com. If we received payment, we’ll initiate a refund within 7 to 10 working days.
- If your order gets lost in transit, we’ll try to locate it for 15 days. If found, we’ll deliver it. If not, we’ll refund the amount through the original payment mode.
- No other refunds are provided.
Returns Policy Simplified:
- We don’t accept product returns.
- If you receive a damaged or wrong product, you can request a return by calling our customer care. The product must be unused, in its original condition and packaging, and with the invoice. If the packaging is opened or tampered with, we won’t accept the return. Our courier partner will collect the order from your address.
- If you receive a different product, contact our customer service at 1800-313-182 182 or email at customercare@mmtcpamp.com After our internal review, you may return the product for a full refund or get it replaced with the correct product.
The Bureau of Indian Standards (BIS) checks the purity of gold when buying any gold product, one must ensure that the gold jewellery/coin is hallmarked by the Bureau of Indian Standards (BIS). Hallmarking is a certification by the Bureau of Indian Standards (BIS) that the gold is of a particular purity. MMTC PAMP gold and products are validated and certified by BIS.
No there is no lock in period for Gold/Silver purchases
Gold not only has a spot price, but it also has the LBMA Gold Price (London Bullion Market Association), as well as several regional prices. The LBMA Gold Price is used as an important benchmark throughout the gold market, while the other regional gold prices are important to local markets.
For Customers
There are no charges to store the digital gold/silver purchased.
All Indian Residents & Non Resident Indians are eligible to purchase INVULB products.
As per Govt regulations, any customer purchasing gold worth more than Rs 2 lakhs in a day (single or multiple transactions) will need to quote PAN CARD. We will need PAN CARD details in such cases to process the orders. Name on invoice & PAN CARD should be the same. If PAN CARD is not shared, then the order will be cancelled. Our logistics partner may request for ID proof while delivering due to the high value nature of product. The person collecting will have to share ID proof to ensure safe and correct delivery.
MMTC PAMP gold is 99.9 % pure and 24K gold.
Yes, all orders are transit-insured. The physical vault is maintained by MMTC PAMP and the responsibility to maintain the metal is with MMTC PAMP.
Yes, it is standard procedure for customers to present valid identity and ownership proof when collecting physical gold. This ensures the security and authenticity of the transaction.
No it is not a possibility
In the unfortunate event of a customer’s demise during the tenure of the plan, the next of kin or legal heir can claim the gold with the necessary legal documents, including a death certificate and proof of relationship.
Rest assured, all Gold Investments are securely managed by our partner, MMTC PAMP. As a Government of India entity (MMTC) in partnership with PAMP, one of the leading Gold Refiners based in Switzerland, MMTC PAMP ensures the safety of your investments. In the unlikely event of liquidation, MMTC PAMP will assist with the gold you’ve invested in.
Security and Data Protection
All the data is safe and secure as INVULB follows best Internet Security Protocols which is required to ensure the data is not misused. We also adhere all the regulatory requirements from the data security and safety point of view. The website will have the necessary Software Security License (SSL) that will be implemented. We additionally use Amazon Web Service (AWS) and hence will have their Security mandates in place to ensure the data is safe.
INVULB also would like to categorically state the data collected is not shared with any third party sites for any marketing purposes etc. The data is only shared as mandated with our Partners as they are the ones executing the various investments.
The Bureau of Indian Standards (BIS) checks the purity of gold when buying any gold product, one must ensure that the gold jewellery/coin is hallmarked by the Bureau of Indian Standards (BIS). Hallmarking is a certification by the Bureau of Indian Standards (BIS) that the gold is of a particular purity. MMTC PAMP gold and products are validated and certified by BIS.